1.1 These general terms and conditions (T & C) shall be valid for all betting games offered by the Ultimate innovation (U) Limited herein referred to as “The Company” (a Company duly registered under the Law of Nigeria, with Company registration number RC 1162610)
1.2 The Company shall offer betting services through channels and or platforms not limited to POS, SMS, USSD herein referred to as “the service”
1.3 By using and/or visiting any section (including sub-domains) of The Company or its website or any other websites or application that The Company operate/own, and/or registering on the websites, the Customer agrees that he/she has reached the age of 18 or such legal as he/she must have attained under the laws governing betting that are applicable to him/her. Regardless of national regulations concerning the legal age, The Company does not accept users under the age of 18. The Company reserves the right to verify any customer’s statement of age and to exclude customers from its services, if there are any doubts regarding the attainment of this minimum age required or applicant’s identity.
2.3 Non-commercial, non-professional purposes: The Customer’s interest in using the service is of a personal nature and is to be used purely for personal entertainment. Any commercial and professional interest is prohibited.
2.4 Innobet does not warrant the constant availability and functionality of all or any products offered by The Company. The Company shall not be held liable to customers for damages, losses, costs, loss of profits or any other injury a Customer may incur in connection with any disconnection from or the non-availability of any other products offered by The Company for whatever reason.
2.5 Innobet shall not be held liable in any case for any damage or loss caused directly or indirectly by the service or by its contents or by the contents provided by a third party.
2.6 The Company shall not be liable if the Customer is unable to place a bet due to congestion on the SMS system or any other electronic communication media used for the purposes of betting.
2.7 All indicated dates and times are based on EAT (East Africa Time) unless stipulated otherwise.
2.10. The betting service is only available in Uganda and in Uganda shilling (Ushs) only.
3. MANAGING AN ACCOUNT
3.1 Account Holders may access their account online by visiting www.winnersgoldenbet.com and entering their Username and Password. The Account Holder is obliged to keep his/her Username and password Private and Confidential. Any unauthorized use of the Username or Password shall be the sole responsibility of the Account Holder. Account Holders should not allow third parties to access or to make use of their account. Using personal details pertaining to third parties even with their permission is prohibited. The Company shall not be liable to any customer for any injury, claims, loss, damage of any kind whatsoever in this regard.
3.2 By opening a Innobet account and by placing a bet, the User warrants that he/she has reached the minimum legal age for participation. In addition, by opening a Innobet account and by placing a bet, the User confirms that he or she retains the legal capacity to enter into an agreement with the Company. If one of these conditions is not respected the User’s account will be closed and all other necessary measures will be implemented and The Company shall not be liable for any loss and/or damage resulting therefrom
3.3 The Account Holder has the absolute obligation to notify in writing by sending an email to our Security Team in case he/she discovers the unlawful or unauthorized use of his/her Username and Password. Any liabilities arising from such matters shall be the sole responsibility of the Account Holder.
3.4 To place bets and gamble on Winners Golden Bet, Account Holders are required to deposit funds into the Account by any if the methods specified at The Company website, which may change from time to time in Company’s sole discretion. Generally, funds will be promptly deposited into your Account upon actual receipt of funds by Company and/or its agents.
3.5 Maximum and minimum limits apply to deposits depending on your history with Winners Golden Bet, the method of deposit, and as determined solely by the Company. All funds will be paid, tracked and maintained in the currency chosen upon registration and shall not bear interest.
3.6 By funding their Innobet gaming account, Account Holders do acknowledge and agree that any payments made with any depositing option available, in particular Debit/Credit Cards are irrevocable. In addition, the name on the account must match your true and legal name, and identity and the name that is provided on your Account registration must match the name that is found on any payment account used to transfer monies into and out of your Account.
3.7 May engage third-party electronic payment processors and/ or financial institutions” payment processors to process transactions related to your Account. You hereby authorize The Company to instruct such payment processors to handle deposits and withdrawals from your account in accordance with requests made by you using the Services. You shall be bound by the terms and conditions of the Payment Processors. The Company shall not be liable for unlawful behaviour or misconduct of any Payment Processor.
3.8 Where a Punter or Staker makes deposit to his/her Innobet(WGB) account, withdrawal shall not be acknowledged and allowed by the Company unless the source of such funds is verified to the satisfaction of the Company and winnings shall not be paid unless there is history of transaction on such account. The Company shall not be liable to anybody whatsoever on the deposit except the source of the deposit is verified by the Company.
3.11. You fully understand and agree to be bound by these terms and conditions and as modified and/or changed from time to time. The Company reserves the right to modify and amend these Terms and Conditions at any time with or without notice. Such amendments will become effective immediately upon being posted at www.winnersgoldenbet.com. It is your sole responsibility, duty and obligation to review these Terms and Conditions and amendments hereto each time you play. Accounts may be suspended if frequent withdrawal requests are made without a history of game-play and the Company has the right to freeze the account and hold the money until it has done a full investigation into the account.
3.12. All amounts cashed out are subject to the transaction limits and processing fees if applicable as set forth and may change from time to time in Company’s sole discretion. Further, the Company may report and withhold any amount from winnings as required by law, and in any event, all federal, state and local taxes due in connection with any winnings awarded to you are your sole liability duty and obligation.
3.13 Payment of funds cashed out can be made by bank wire, e-wallets and/or any other manner which the Company selects in its sole discretion. Requests equal to or greater than N500,000.00 (Five Hundred Thousand Naira) in deposits, withdrawals or transfers shall require the account to be verified. Payments will be made as promptly as possible, subject to any necessary security reviews by the Company.
3.14 It is prohibited for Customers to buy, sell or transfer accounts to other Customers.
3.16 Every Customer may only open one account with us. The Company retains the right to close the Innobet account of any Customer who has opened multiple accounts under his/her name or under different names. If the Company have reasonable grounds to believe that multiple betting accounts (also under different names) have been opened with the intention of defrauding the Company, The Company retains the right to cancel any transaction related to the said fraud attempt and the Company shall not be liable for any claim, injury, damage or liability in this regard.
3.17 After opening an account the Customer must keep username, password and/or account number a secret. All transactions where your username and password and /or account number have been entered correctly will be regarded as valid whether or not they have been authorized by the registered Account holder. Any account registration may be subject to KYC processes. Innobet shall not be liable for any claims in the event that the player gives away, tells, shares or loses his/her username, password or account number.
3.19 In accordance with the legal period of warranty requested by law all the personal details saved in our system will only be deleted at your express request after the expiration of the respite period of seven (7) years.
3.21 The Company reserves the right to cancel your Innobet account for any reason whatsoever at any time without notice to you and reserves the right, in its discretion, to void any betting, winnings and confiscate any balance in the Customer’s account with The Company in any of the following circumstances.
a. If you have more than one active account with the same name at Winners Golden Bet.
b. If the name on your Innobet account registration does not match the name on the credit/debit card(s) or other payment accounts used to make purchases or withdrawals at Innobet and for which supporting documentation is not provided when requested.
c. If you provide incorrect or misleading registration information
d. If you are not of legal age.
e. If you connect from a jurisdiction where participation in the games is prohibited by law.
f. If your account has been used for fraudulent or money laundering purposes.
g. If you are found making use of robotic, mechanical, or electronics or other devices to automatically make decisions in any game offered on The Company website.
h. If you are found cheating or been involved in collusion with others, fraud, dishonesty or chip dumping.
i. If you have “charged back” or denied any of the purchases or deposits that you have made to your Account
j. If you fail to comply with any of the Terms and Conditions set forth
l. If the Company discovers that you have played at any other online gaming site under any of the circumstances set out at a to j above
m. If your Innobet account is linked to any Innobet account that failed to comply with ANY of the provision of the Terms and Conditions herein contained.
n. If you have made an initial deposit to attract a welcome bonus and attempted to make a withdrawal.
o. Customer is not allowed to transfer funds from his/her Account to other Users or to receive money from other Users into his Account, or to transfer, sell and/or acquire, user accounts.
p. If in the Company’s sole determination, you are found to have cheated or attempted to defraud the Company, in any way, including but not limited to game manipulation or payment fraud, or if you make untrue and/or malicious comments with regards to Company’s operation, company reserves the right to publicize your actions. Further, the Company may close accounts, and forfeit account balances, that you have at Winners Golden Bet.
q. Furthermore, a person found to have been involved in fraud, dishonesty or online criminal acts of any kind will be required to indemnify The Company for any losses or costs sustained, arising directly or indirectly from such actions.
3.23. All financial transactions are constantly monitored and any suspicious transactions shall be reported to the authorities concerned.
3.24. Abusive or offensive language will not be tolerated with the Company Staff. Any violation of this policy will result in a suspension of playing privileges or such other action as may be required by Company to ensure compliance.
Please note that: Winning sums in punters account are valid indefinitely, but if no transaction has been recorded in the account for twelve (12) months, The Company shall remit the balance in that account to the Account Holder deducting a service charge of N10,000.00 (Ten Thousand Naira) for every month.
4. PLACING/ACCEPTANCE OF BETTING BET ACCEPTANCE:
The Company will only accept bets made online or through a registered agent that have generated a Innobet Bet slip or Coupon ID, bets will not be accepted in any other form. The following rules will apply to the accepting of bets:
4.1 You must make sure that the details of your bets are correct because once they have been placed with us and accepted, they cannot be cancelled or changed by you.
4.2 Bets will not be considered as accepted until they are reviewed by our Odd Compliers. For which confirmation may be obtained by accessing the betting list from your gaming account. Only in such cases, the coupon is considered as accepted.
4.3 Should any dispute arise regarding bets placed online, then the transaction log in the database will be examined and this will determine the dispute.
4.4 The Company reserves the right to refuse all, or part, of any bet requested without notification and the Company shall not be liable for any bet refused by the Company.
4.5 It is at the Account Holder’s discretion to ensure whether a bet was accepted or refused Innobet reserves the right to suspend a market at any time with no attendant liability for anybody whatsoever.
4.6 Bets will be processed in the order in which they are received.
4.7 Customers must register their bet requests as individuals. Repeated requests containing the same selections from the same or different customers may be subsequently deemed void in the following circumstances.
i. Innobet believes the customers are acting in collusion or as a syndicate.
ii. Where bet requests are registered within a short time of another.
4.8 In any one of the cases, Innobet may pay out only an amount that would have been accepted for one customer placing one bet. The Company will inform the customer by e-mail, phone or telefax and the intended stake will be left on the customer’s betting account. Where a selection is made void, in single bets the stakes will be returned. In accumulative bets, the stake will stand for the remaining selections with a Double becoming a Single, a Treble becoming Double etc.
4.9 The “possible winnings” section is for information only and all bets will be settled upon the basis of the stake at the accepted odds.
4.10. Should your selection include a non-runner or a void selection in a multiple bet, then the bet will be settled on the basis of the remaining selections. 4.11. Unless otherwise stated in these special Rules, the result of a sports event or race will be that which is declared by the relevant sport’s governing body immediately upon the conclusion of the event. If a subsequent enquiry results in an alteration to the previously declared result, then notwithstanding this outcome, the original statement of bets will stand. For example, horse racing bets will be settled on the basis of the official result at the weigh-in and will not be affected any subsequent enquiries.
4.12. If the venue for any sporting event is changed, then all the bets placed prior to the announcement of the change will be void.
4.13. The times of the events cited on the website are only indicative and subject to change by various sports federation. Consequently, bets inadvertently placed after the start of an event will be considered invalid and void, without prejudice to the other events which may be included in a multiple bet.
4.14. The Company reserves the right to delay a winning to validate if the bet was placed after the game had started.
4.15 If the Company finds the instructions to be ambiguous and the ambiguity cannot be resolved before the start of the event then The Company reserves the right to void the bet, win or lose.
4.16. The live timer is used to ascertain that a bet cannot be placed before a goal or an important event during the match (e.g. sent off).
4.17. As a rule, the odds are reported to two decimal places. When multiplied they often generate a number beyond the kobo. In this case, the following rule of rounding is used: 0-4 is rounded to 0:5 to 9 is rounded up to 1.
4.18. All bets placed on a bookmarker are a gambling agreement between the bettor and the Company. Up to the time of suspension of bets accepted by The Company. All bets previously placed must be considered as a registered contract and therefore cannot be deleted.
4.19. If a bet needs to be evaluated by the trader, The Company reserves the right to reject the bet if the stakes is deemed excessive or the bet placed is not aligned with the market and the Company shall not be liable to anybody in this regard.
4.20. Please note that The Company Risk Management decide to change the odds of an event without notice. In the case where an event odd has changed, bets placed will be decided with odds as at time of bet.
4.21. When a match is cancelled the odds of that match is reversed to 1. This means that a punter is refunded the exact amount of his stakes. In the case of an accumulator, the other matches/events will be calculated (IF WON) and the winnings paid.
4.22. If a match is postponed and a new date is undecided within 24hours, the match will be treated as cancelled.
4.23. In the event where a new date is undecided within 24hours, the match will be treated as cancelled.
4.24. Bets are valid for 90mins + injury time only in football matches. Extra time and penalty shootouts do not count. Exclusion for this is in the case of Live in play betting and After Extra Time bets.
4.25 Where a ticket/bet is cancelled by an Agent or the Punter after stake, the Company shall not be liable to pay winnings on cancelled tickets/bets. The Company shall not be responsible and or liable whatsoever and howsoever to any agent or punter for any cancelled ticket/bet. 5. MINIMUM, MAXIMUM STAKES AND WINNINGS.
5.1. Minimum stake on our online portal is Ushs 500 (five hundred shillings). In our licensed betting offices, minimum stake is Ushs 1,000 (One thousand shillings)
5.2 Maximum stake on a single outcome/event is shs 2,000,000 (two million shillings)
5.3 A maximum possible winning is 100,000,000 (one hundred million shillings), Winnings exceeding this amount will be rounded down to the capped amount.
5.4 Payout limits apply to each customer or group of customers who play the same or similar selection or combination of selections, even though divided into a series of bets, at different odds and even if carried out on different days or at different locations. If the Company suspects that one or more bets have been made following this procedure, The Company reserves the right to withdraw from these contracts considered abnormal and the total payment will be limited to a one-time the maximum payout as above listed. The Company reserves the right to publish the information of any winner that wins above shs 10,000,000(ten million) on Sports marketing purposes. The Company also reserves the right to invite the winner to our offices to take photographs to be used for marketing purposes before payment of the winning.
5.5 If winnings are credited to an account for payment in error and are used as stakes, (The Company) reserves the right to void any transactions involving such funds.
5.6 In the event that The Company does not have an official statement by any official federation authority within 48 hours of the end of the game, The Company reserves the right to cancel the bet.
5.7 The company shall not accept responsibility and/or liability for loss of the coupon ticket entitling the punter to payment. The company distances self from any fraudulent scheme on the representation of facilitating payment which may culminate into customer yielding up his or her winning ticket to anyone or its staff as well as any other person or persons acting through the company or directly on the company`s mandate. The Company shall only make payment to the customer who has won on its platform with the presentation of the original ticket.
6. WINNINGS ABOVE shs 10,000,000 (ten million).
6.1 In compliance with EFCC KYC (Know Your Customer) Policy, Innobet (The Company) will require a valid means of identification to enable it to process a withdrawal request for such winning. The acceptable valid means of identification are driver's license, international passport, national identity card, or voter's card. If in the event that The Company do not receive the required document, (The Company) reserves the right to hold the winning till validation is complete and where the Company confirms the identity of the Customer by the aforesaid means of identification, the Company shall be deemed to have taken all reasonable precaution and shall not be liable to anybody for any payment thereafter.
6.2 In the event of winning sum exceeding shs 10,000,000(ten million) the Company as a Sport Betting Company does not engage in account opening and or help customer facilitate opening of account for the purpose of making payment as opening of account and other banking activities subsume only between the customer and the bank.
6.3 For any event where a specific rule is not specified on the Innobet site, all decisions on such event will be up to The Company’s discretion.
6.4 All the results and statistics are published on the match Organizer`s website. All the bets are settled once official results are confirmed. Statistics provided by the official score(s) provider or the official website of the relevant competition or fixture will be used to settle wagers. Where statistics from an official score(s) provider or official website are not available or there is significant evidence that the official score(s) provider or official website is incorrect, The Company will use independent evidence to support bet settlement. Should there be an incorrect result; The Company reserves the right to delay the payout of the winning until it has completed its investigation. In the case of an incorrect ODD, The Company reserves the right to reduce the odds to the correct amount at its sole discretion using the average of 3 websites of its choice.